Shipping & Returns

US shipping is free on every order. There is no minimum to reach and no threshold to game — a single stick ships free, the same as a Trio.

Two clocks run one after the other: how long we take to get the parcel out of the door, and how long the carrier takes to bring it to yours.

So a typical order is on its way within two business days and arrives inside two weeks. Business days are Monday to Friday and do not include US public holidays. The delivery window is the carrier’s estimate rather than a guarantee — we would rather quote you the honest range than a flattering one.

Tracking is emailed the moment a label is created, which is usually a little before the parcel physically moves. A link that shows nothing for the first day is normal. If tracking has not moved for five business days, write to us and we will chase it.

Your first order is covered for 30 days from delivery. If the Glow Stick is not right for you, email us inside that window and we refund it. It applies to your first order, once.

What stays covered forever is anything we get wrong: a damaged parcel, a missing item or the wrong product is always replaced or refunded, on any order, with no time limit.

We do not ask you to send it back. An opened balm cannot be resold to anyone else, so a returned one goes in the bin either way — and posting it there first only adds a padded envelope, a van and a label to the same outcome.

1. Email us within 30 days of delivery of your first order. We reply within one business day.
2. Include your order number. You do not have to explain yourself.
3. We refund to the original payment method. There is nothing to post and no label to print.

How quickly a refund appears is up to your bank rather than up to us — most show it within a few business days.

That is not a guarantee claim — it is our mistake and we fix it. Email us with your order number and a photo, and we will replace or refund it, whichever you would rather have.